IT Survival Skills - useful computing information to help you at any time.

 

IT Help

Contact Details:

In Person: at TLC- Bedford Library - for IT Information
   or
Send an email to ITServiceDesk@rhul.ac.uk
Web: Log a call on the web via the ITServiceDesk

[for help using the call logging system on the web: Ref. Service Desk User Guide ]

Telephone: Call the IT Service Desk on (01784 41) 4321

 

The following help facilities are available during term-time:

TLC – Bedford Library

The front desk is the place to go for general IT information and you can also go to Room 207 for Laptop Support between 11am and 3pm. 

Student Advisors – identified by their badge – are available in the Bedford Library during the following times:

• Monday to Thursdays: from 17.00 until 21.00
• Saturdays: from 11.00 until 16.00
• Sundays: from 12.00 until 17.00

In Person: at TLC- Bedford Library - for IT Information

 

IT Service Desk

A wide range of help is available from here. Should they be unable to help immediately they will take the details of your problem/request and get back to you as soon as possible.

The IT Service Desk people can be contacted Monday to Fridays: from 09.00 until 17.00 by web, phone or email:

Email: ITServiceDesk@rhul.ac.uk      
Web: itservicedesk.rhul.ac.uk    
Telephone: 01784 414321

 

There is a telephone in the Computer Centre foyer. 
For immediate help ring us and if there is something we can do straight away we will.  Laptop Support surgery is from 11am to 3pm in the Bedford Library, but if you have an urgent problem or are referred on to us by the Laptop Support team we can arrange an appointment to see you.

For IT Services administrative queries please call the departmental office on (01784 44) 3166.

 

Laptop Support

We have a team of assistants in the Laptop Support office in the Bedford Library in term time between 11am and 3pm from Monday to Friday.

The Laptop Support office is at the end of the small corridor to the right of the main Library desk.

 

 

 

Back | Home